Refund & Dispute Policy

Refund and Dispute Resolution Policy

We are committed to fair and simple resolution for all transactions, covering consulting services and physical product sales.

1. Refund Policy for Service Fees

• Consulting Deposits: Placeholder fees (e.g., the $25 booking fee) are considered non-refundable deposits for time reserved. However, these fees are fully credited toward the total cost of the final service package or project invoice.

• Service Disputes: If you are dissatisfied with a consulting service, please contact us immediately. We handle service fee refunds on a case-by-case basis, which may result in partial credit or remedial consultation time, based on the nature of the issue.

2. Product Refund & Guarantee

• General Product Refunds: Refunds for physical goods are governed by the general 30-day return policy (for unused/unopened or damaged items).

• Mary Kay® Guarantee: We honor the Mary Kay Inc. 100% Satisfaction Guarantee, providing a full refund, exchange, or credit for any returned product purchased from Mary Kay website.

3. Refund Timeline

Once a refund or service credit resolution is confirmed, the process is initiated immediately.

• Please allow 5–10 business days for the funds to be reflected in your original payment account. Processing times may vary depending on your bank or credit card provider.

4. Dispute Resolution Process

If you encounter any issues with a product, service, or financial transaction, we are committed to finding a fair solution efficiently:

1. Initiate Contact: Email us at support@justaskkaty.com detailing the nature of the dispute, along with your name and order/service number.

2. Internal Review: We will conduct an internal review of the issue, typically responding with proposed solutions or next steps within 2 business days.

3. Resolution: We strive to resolve all disputes quickly and amicably through replacement, credit, or further consultation, ensuring the outcome is aligned with our commitment to satisfaction.